FAQ

H50319 - Device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

Updated: 10/23/2017

Pls download and reinstall the latest driver and the issue will be resolved.

http://www.hiroinc.com/drivers/H50319%20H50320%20H50321%20H50322%20H50323%20H50324%20H50325%20H50326/Win%2010%208.7%208%207%20Ver_2023.56.0502.2017.L.zip

Issues:

Device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

Cause:

Driver issue, an old driver was reinstalled when a new driver is present.

1. Device is plug n play under Windows 10

3. Windows update updated driver to 2023.43.914.2016

4. If user reinstall driver from CD after driver was updated by Windows update to 2023.43.914.2016, device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

Solution:

Manually roll back or reinstall driver to the previous version 2023.23.1030.2015 and then update the driver to the latest one 2023.43.914.2016

1. Device is plug n play under Windows 10

3. Windows update updated driver to 2023.43.914.2016

4. If user reinstall driver from CD after driver was updated by Windows update to 2023.43.914.2016, device becomes malfunction w/ exclamation mark. Driver version remains no change 2023.43.914.2016

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H50113 External USB Modem Driver roll back to 2.2.98 after update to 2.2.102

https://www.youtube.com/watch?v=36kTOEJcZvI

Open Device Manager (from control panel or right click on Computer then click Manage then double click Device Manager)

Double click on Modems then right click on the device and choose Update Driver Software

Click on "Browse my computer for driver software"

Choose "Let me pick from a list of device drivers on my computer"

Click "Have disk"

Click "Browse"

Select lsimu64v (for Win 10 64-bit) or correspond .inf file from the file folder that you downloaded from http://www.hiroinc.com/drivers/H50113/

Click "OK"

You will find only one modem under " Install new modem", click on next

Installing Driver Software (done)

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Doorking Access Control System with H50113 External USB Modem

If you encounter problem using H50113 w/ Doorking Access Control System, pls check if you are using it w/ USB 2.0 port and verify if the modem driver version is 2.2.98.0 under device manager.

If not, pls connect your H50113 modem to an USB 2.0 port and update driver to 2.2.98.0 to see if it helps
http://www.hiroinc.com/articles.php?category_id=4&ap4=2#a92

If it still doesn't work, pls contact Doorking for further questions.

7/7/15 Successfully helping customer Gary L. (501) xxx-xxxx getting Doorking Access Control System working w/ H50113 after update (roll back) driver from Ver. 2.2.102.0 to 2.2.98.0
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Turn off Windows Updates in Windows 10

You can do this using the Windows Update service. Via Control Panel > Administrative Tools, you can access Services. In the Services window, scroll down to Windows Update and turn off the process. To turn it off, right-click on the process, click on Properties and select Disabled. That will take care of Windows Updates not being installed on your machine.

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How to enable/disable driver update for Windows 10 8.1 8 7

How to enable/disable driver update for Windows 10 8.1 8 7

1. Right-click on Computer and then click on Properties.

2. Click on Advanced system settings.

3. When System Properties opens, click on the Hardware tab.

4. Once in the Hardware tab, click on Device Installation Settings.

5. Once the Device Installation Settings window has appeared, click on the radio button next to No, let me choose what to do.

6. Once No… has been selected, there will be three new options that appear below the previously selected choice. Click on Never install driver software from Windows Update. The check-marked box next to Automatically get the device app and info provided by your device manufacturer can be left checked.

7. Once all the changes have been made, click on Save Changes to save all the settings changed on that screen and then the screen will close.

8. Save Changes

9. Once back to the System Properties window, Click OK to save changes and close out of System Properties.
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Setup an account under Windows Fax and Scan

To setup an account under Windows Fax and Scan, pls follow the instruction below.

1. Open Windows Fax and Scan

2. Click "Tools"

3. Click "Fax Accounts"

4. Click "Add"

5. Click "Connect to a fax modem"

6. Click "Next"

7. Choose one of the following options

8. Account is now added

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H50228 Manually Install Driver

Pls download the latest driver
http://www.hiroinc.com/drivers/H50228/

Pls manually install driver by following the instruction below
http://www.hiroinc.com/drivers/H50228/H50228%20Manually%20Install%20Driver.pdf

You can install the driver by following instruments below:
1. Go to Control Panel and open Device Manager.

2. Right click the device you’d like to update driver and select properties.

3. Select Driver tab, then click the Update Driver button.

4. Choose Browse my computer for driver software.

5. Choose Let me pick from a list of device drivers on my computer

6. Click Browse and locate the .inf driver file from the driver folder you extract. Click Open and Next.

7. The driver will be installed.

There is also a video clip guiding you to manually install driver step by step
http://www.hiroinc.com/drivers/H50228/H50228%20Win10%2064-bit%20Dell%20Inspiron%203847%20Manually%20Install%20Driver.mp4

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How to enable CallerID on H50113

H50113 Native driver under Windows 10 8.1 8 7 didn't enable CallerID
Pls install the driver from CD or download from our driver section to enable CallerID. Driver Ver. 2.2.98.0
http://www.hiroinc.com/drivers/H50113/

Pls also turn off driver auto update under Control Panel\System and Security\System\Advanced system settings
Go to Hardware\Device Installation Settings and choose Never install driver software from Windows Update.

To prevent the driver been auto update to the Ver. 2.2.102.0 which didn't enable CallerID function nor Voice function.

The AT command for activating CallerID for H50113 is:

+VCID=1

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Online Recommendation for HiRO's USB Modem

HiRO PCI & USB modems are recommended by PhoneTray

HiRO USB modem is recommended by Impec
read more

HiRO AT Command Reference

HiRO AT Command Reference

%Cn : Enable/Disable Data Compression
%En : Auto-Retrain control
&Cn : DCD Control
&Dn : DTR Option
&Fn : Recall Factory Profile
&Gn : Select Guard Tone
&Jn : Telephone Jack Control
&Kn : Data Flow Control
&Qn : Communication (Sync/Async Mode)
&Rn : RTS/CTS (Hardware) Flow Control
&Tn : Test Mode
&V : View Configuration
&Wn : Store User Profile
&Yn : Default User Profile
)Mn : Cellular Power Level Adjustment
*Hn : Link Negotiation Speed
+++ : Escape Sequence
+MS : Select Modulation
:En : Compromise Equalizer Setting
?   : Read Currently Selected S Register
@Mn : Initial Cellular Power Level Setting
\An : Select Maximum MNP Block Size
\Bn : Transmit Break
\Gn : Modem to Modem (Software) Flow Control
\Ln : Select MNP Block/Stream Mode
\Nn : Protocol Negotiation Selection
A   : Answer
A/ : Re-execute Command
Bn : CCITT or Bell Selection
Cn : Carrier Control
Dn : Dial
En : Command Echo
Fn : Select Modulation
Hn : Disconnect (Hang-up)
In : Identification
Ln : Speaker Volume
Mn : Speaker Control
Nn : Automode Enable (Automatic Line Speed Detection)
On : Return to Online Data Mode
P   : Set Pulse Dial Default
Qn : Result Code On/Off
Sn : Select a Specific S Register
Sn? : Read an S Register
T   : Set Tone Dial Default
Vn : Result Code Format
Wn : Negotiation Progress (Connect Message) Control
Xn : Extended Result Code
Yn : Long Space Disconnect
Zn : Modem Reset
Sn=x : Write an S Register Value
&Zn=x : Store Phone Number


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MORE INFORMATION
&F0 -- Recall Factory Profile 0.
Factory Profile 0 contains the default values from the modem chipset supplier.
&F1 -- Recall Factory Profile 1.
Factory Profile 1 contains the default values defined by the product manufacturer.
&Jn (Telephone Jack Control)
This command is only included for compatibility and performs no function. The value is written into S-Register 21.
&V (View Configuration)
This command displays the current active configuration, stored user profiles, and the first four stored telephone numbers.
&Wn (Store User Profile)
This command stores the current, active configuration including S- Registers into non-volatile memory as stored user's profile 0 or 1. Storable parameters can be viewed by &V command. Stored parameters can be recalled into active configuration by Zn command or at power on.
&W0 Store active configuration as user's profile 0.

&W1 Store active configuration as user's profile 1.

&Yn (Default User Profile)
This command selects which of two user's profiles will be loaded into the active configuration following Power on Reset.
&Y0 -- Selects power up configuration as user's profile 0.

&Y1 -- Selects power up configuration as user's profile 1.

&Cn (DCD Control)
This command controls the behavior of the DCD (Data Carrier Detect) signal of the internal serial port.
&C0 : DCD is always on.

&C1 : DCD will track the state of the data carrier from the remote modem.

&Dn (DTR Option)
This command controls the modem response to the serial port's Data Terminal Ready (DTR) signal. This command interprets the ON and OFF transitions of the DTR signal from the DTE in accordance with the parameters as defined by n.
E0 : Inhibits the command echo.

E1 : Enables the command echo.

Qn (Result Code On/Off)
Used to enable and disable return results codes to the DTE.
Q0 : Enable the result code.

Q1 : Disable the result code, OK, ERROR or CONNECT message will not be returned.

Vn (Result Code Format)
This command determines the format of the return result code if result codes are enabled.
V0 : Selects result codes in NUMERIC format.

V1 : Selects result codes in WORD format.

The following command controls the modem speaker volume when the speaker is turned on.
L0,1 : Selects low speaker volume.
L2 : Selects medium speaker volume.
L3 : Selects high speaker volume.
Mn : (Speaker Control)
This command selects when the modem speaker will be on or off.
M0 : The speaker is always off.

M1 : Enables the speaker during call establishment, but off after the carrier is detected.

M2 : The speaker is always on.

M3 : Disables the speaker during the dialing period and receiving carrier, but on during answering.

Additional information may be found at the Hayes Web site and the US Robotics Web site. Also, your modem manufacturer may have additional information about AT commands that your modem supports.
http://support.microsoft.com/kb/164660/

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How to enable Wake on Ring under Windows XP w/ H50006 H50158

Step 01.
Please make sure your BIOS support ACPI suspend type = S3 (STR)
Please make sure your BIOS support PME Event wake up
Step 02. Open Power Options under Control Panel
Step 03. Enable Hibernation
Step 04. Check your modem driver version is 2.1.93.0 for H50006/H50158 PCI Modem
Step 05. Open hyper Terminal, confirm modem driver w/ AT Command ati3
Step 06. Hibernate PC
Step 07. waiting for incoming ring and then PC will wake up
read more

Download the latest driver from Realtek DIRECTLY

Here is the direct URL:

http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=48&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true

In case if the URL above isn't working, please go to www.realtek.com.tw first. Then, on the top menu please click on Download.

Once you're into the download menu, move your mouse cursor to the left side(orange section), and follow the sequence:

Communications Network ICs -->Wireless LAN ICs-->WLAN NIC-->IEEE 802.11b/g/n Single Chip-->Software (Once you see Software, please left-click on this)

Then you should see whole bunch or chipsets.

For our H50191, please check RTL8191SU(should be the first one), then click the GO button.
For our H50193/194, please check RTL8188SU instead.

Linux and Mac drivers can also be found there.
read more

How to fix the Windows 7 wireless key ( WiFi Password ) not saving issue.

1. Click on the Windows Start Button
2. In “Search programs and files” type “msconfig” This brings up the System Configuration dialog box
3. Go to "Service" Tab
4. Scroll to find your WiFi adapter's service program (Realtek11nSU)
5. Uncheck the box next to this service item (Realtek11nSU)
6. Restart your computer, problem solved. read more

Hiro H50113 USB modem is Microsoft Windows Server 2012 Compatible

Hiro H50113 USB modem is Microsoft Windows Server 2012 Compatible
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Windows Fax and Scan does not function with Windows 8.1

First, pls connect the modem to an USB 2.0 port. (Not USB 3.0 since some of the USB 3.0 chipsets are not 100% USB 2.0 backward compatible when using modem)

Win 8.1 FXST30.dll is the problem. Pls download the correct version below and replace it.
You may have to TAKE OWNERSHIP to do so, as this is a system file.

For Win 8.1 32-bit
http://www.hiroinc.com/drivers/Software/FXST30/Win732/FXST30.dll

For Win 8.1 64-bit
http://www.hiroinc.com/drivers/Software/FXST30/Win764/FXST30.dll

The problem, which first surfaced in W8, is caused by a DLL file: FXST30.dll.
To fix the issue, copy the file from a W7 installation or download from http://www.hiroinc.com/drivers/Software/FXST30, then replace the W8/8.1 FXST30.dll with that file. It resides in C:\Windows\System32.

In order to do so you must first "take ownership" (have permission) of the W8/8.1 file. An easy way to achieve that is to download this, which will create a right-click "take ownership" context menu item. Though the site offers this for "Vista" it's good for W8/8.1 as well.
Add "Take Ownership" to Explorer Right-Click Menu in Win 8.1 8 7, http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

Once the new file is in place, FAX should work normally. Be aware however that if you run the system file checker (SFC), the bad file will be restored, so keep the W7 DLL on hand.
http://www.eightforums.com/general-support/27582-fax-service-broken.html

**Alternative way to resolve the issue, pls connect your H50113 Ext. USB modem to an USB 2.0 port directly. Download the file http://www.hiroinc.com/drivers/Software/FXST30 and paste it to C:\Windows\System32\ folder

In order to do so you must first "take ownership" (have permission) of the W8/8.1 file.
Grant Permissions to everyone.
a. Go to C:\Windows\System32 and then right click on System32 folder and choose properties.
b. Then go to security tab and click on advanced
c. now click on Find Now and choose everyone and click Ok.
d. Then again click Ok and now click on Allow => Full control => Ok.
Copy the downloaded FXST30.dll file and paste it into the System32 folder.
Restart the computer and perform Windows Fax and Scan to test sending and receiving function. read more

PCI or PCIe

There is 2 types of slot that is been used on Win 7 and later motherboards.
PCI and PCIe

PCI
http://en.wikipedia.org/wiki/Conventional_PCI

PCIe
http://en.wikipedia.org/wiki/PCI_Express

If your slot is a PCIe, pls choose H50113 External USB modem since PCIe modem is EOL (Phase Out) in 2011 due to no chipset available. read more

Standard or Low Profile

A standard bracket is approximately 4.75" from top to the bottom while a low profile bracket is measured at 3.2"

The height for low profile bracket is approximately 3.2”. The height, size and retention bracket details for Low Profile PCI as developed by Intel and adopted by PCI-SIG are almost identical with those defined by Intel for the Low Profile version of the Communication and Networking Riser (CNR) Specification. For detailed information, please refer to the URLs below for more information.

http://www.pcisig.com/news_room/faqs#low_profile_pci

http://www.brackets.nl/html/dimensions3.htm

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How to test Fax

When a new fax machine is installed, it can be difficult to determine if it is setup properly. While you could determine if your fax machine is properly configured by sending a test fax to a friend, family member or business with a fax machine, you can also do so using a free service provided by HP. The HP service is free of charge, and saves your peers from the inconvenience associated with the test fax.

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

Read more : http://www.ehow.com/how_6572751_test-fax.html

http://support.hp.com/us-en/document/c00259105 read more

I can't receive fax, what should I do?

Pls open Windows Fax and Scan and check if both of the send/receive options are checked under Tools\Fax Setting\

Other check up
1.       Is the modem connected directly to the USB 2.0 port on your computer?
2.       Are you able to send/receive fax using a regular fax machine and the telephone line?
3.       Are you able to send fax using the modem and the telephone line?
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NetZero Dial-Up and Norton Software and Connection Wizard

Netzero Dial-Up and Norton Software
http://dl.netzero.net/pub/netzero/bundled/NetZeroHSSetup.exe

Netzero Download the Connection Wizard
http://dl.netzero.net/pub/netzero/nz-cw3.exe

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